Terms & Conditions

These Terms and Conditions are between Chatsworth Nannies (‘Agency’) and the employer (‘Client’) and are deemed to be accepted by the Client by virtue of an engagement of an applicant introduced through the Agency.

The Agency acts as an agent to introduce suitable candidates to work as nannies/mothers helps (‘Applicant’) for it’s Clients. The Agency does not employ any of the Applicants directly or indirectly. Applicants are introduced to Clients on the basis that they will be employed by the Client, unless the applicant is self-employed.

The Client agrees to notify the Agency immediately an engagement is accepted and to pay the fee of the Agency, failing which the engagement may be cancelled. A 10% surcharge will be added to all invoices not settled within 10 days of invoice.

All engagement fees quoted relate to one engagement only. The Client agrees to inform the Agency should the Applicant be re-engaged (under any circumstances) and the appropriate Agency fee will be payable.

In the case of the cancellation of any engagement by the Client, half of the full fee due with respect to that Applicant shall be payable by the Client.

The Client shall be responsible for obtaining work and other permits, for the arrangement of medical examinations/insurance and other requirements/qualifications required by law.

Clients undertake to inform the Agency if any Applicant for a temporary position remains with the client and in such an event an additional full fee for a permanent introduction shall be payable to the Agency, by the Client.

All introductions and information are confidential and must not be passed on either directly or indirectly to potential Clients or Employees. Any breach of this condition resulting in the employment of an Applicant by a third party renders the Client liable for full payment of the permanent fee.

Clients should reimburse all reasonable traveling expenses incurred by Applicants attending interviews.

The Agency endeavors to establish suitability of any Applicant for introduction to a Client. However all responsibility for ascertaining the suitability of any Applicant for the engagement remains with the Client. Clients are advised to check references even if the Agency may have already done so.

The Agency does not accept under any circumstances and excludes liability for any loss damage, expenses or delay arising out of the introduction of any Applicant.

Provided that the Agency fee has been paid in full within 10 days of the date of Invoice a refund will be made to the employers on the following basis:

1. If an Applicant fails to take up their appointment and no suitable replacement is found within one month – a full refund will be made.

2. If a permanent employee leaves their employment within eight weeks, the following refunds will be given depending that a suitable replacement cannot be found:
   2 weeks from the agreed commencing date – 75% refund
   4 weeks from the agreed commencing date – 50% refund
   8 weeks from the agreed commencing date – 25% refund
   No refund is available after eight weeks

3. Where an applicant for a temporary position leaves her employment within the invoiced period, a refund may be available for each complete week not worked, if the Agency cannot find a replacement. All instances of termination of employment where a refund is claimed must be notified in writing within three days of the termination of employment. No claim for refund can be entertained by the Agency where payment in full has not been received by the Agency within ten days of the invoice date. No refund is available where the Client requests no replacement be found. No refund is available where the Client makes other arrangements during the period in which a replacement is being sought. Should the Client subsequently re-engage the Applicant within three calendar months from the date of termination, the appropriate fee will become payable.

4. No variation to these Terms and Conditions of Business, either express or implied, may be made

5. without the written consent of the Proprietor of this Agency.