Terms & Conditions

Refunds
12. Provided that the Agency fee has been paid in full within 10 days of the date of Invoice a refund will be made to the employers on the following basis:

a. If an Applicant fails to take up their appointment and no suitable replacement is found within one
month – a full refund will be made.
b. If a permanent employee leaves their employment within eight weeks, the following refunds will be given depending that a suitable replacement cannot be found:

2 weeks from the agreed commencing date – 75% refund
4 weeks from the agreed commencing date – 50% refund
8 weeks from the agreed commencing date – 25% refund

No refund is available after eight weeks

c. Where an applicant for a temporary position leaves her employment within the invoiced period, a refund may be available for each complete week not worked, if the Agency cannot find a replacement. All instances of termination of employment where a refund is claimed must be notified in writing within three days of the termination of employment. No claim for refund can be entertained by the Agency where payment in full has not been received by the Agency within ten days of the invoice date. No refund is available where the Client requests no replacement be found. No refund is available where the Client makes other arrangements during the period in which a replacement is being sought. Should the Client subsequently re-engage the Applicant within three calendar months from the date of termination, the appropriate fee will become payable.

No variation to these Terms and Conditions of Business, either express or implied, may be made
without the written consent of the Proprietor of this Agency.

chatsworth nannies | copyright 2005